1. Can I ship goods inside of my car or other
vehicle?
No, when you ship a vehicle
to or from Hawaii, the vehicle must be empty of
all goods and personal effects. You may
leave the spare tire and tire jack inside the
vehicle.
2. How much gas should be in my vehicle when I
ship it?
When you ship a vehicle to or from Hawaii, make sure it has
no more than 1/4 tank of gas when it arrives at
the origin port.
3. Do my goods get shipped at the same time as
my vehicle?
Sometimes, but not always. Your goods are shipped
separately from your vehicle. Sometimes
your goods and vehicle can be on the same ship,
but sometimes due to space availability, your
vehicle will go on a different sailing than your
goods. This means your vehicle may be
ready to be picked up at destination before or
after your goods have arrived.
Additional information can be found at
www.westpointrelocation.com.
Definitions and
Explanations
Consolidation of your shipment means you will
share space with at least one other customer on
an ocean container. Most customers will not be shipping
the equivalent of an exact 20’, 40’ or 45’ container.
For example, a 20’ container can hold approximately
1,100 cubic feet. If your shipment consists of 600
cubic feet, we will match your shipment with another
customer that is shipping 500 cubic feet in order
to fill up the container. We separate each customer’s
goods inside the container. Consolidation saves
you money because you will not be paying for empty
space inside the container; you pay for only the
amount of space your goods occupy. Unless specifically
identified on your Bill of Lading, we reserve the
right to consolidate your shipment. We do this in
order to provide you with the best rate possible
for your move.
To determine the cubic feet of your shipment,
you put all your goods in a pile, stacked as nicely
as possible, and you then multiply the width by
the length by the height. For example, if, taken
as a whole, your goods amount to 2 feet by 3 feet
by 5 feet, you multiply 2x3x5, which gives you 30
cubic feet. Some organizations refer to cubic meters
instead of cubic feet.
1 cubic meter is equivalent to 35 cubic feet.
Please note that some items, such as bulky furniture,
can be exceedingly difficult to calculate. We suggest
that in lieu of attempting to calculate the dimensions
of your items yourself, you instead fill out our
inventory calculator. Our inventory calculator allows
you to submit a list of items that you wish to ship.
The results of the inventory calculator can automatically
be emailed to you. Make sure you leave the box "A
copy of the inventory form will be emailed to you
automatically unless you un-check here" checked,
and then check your email account. The results of
the inventory calculator should have arrived in
your inbox. This process can sometimes take a few
minutes. This will tell you the approximate total
cubic feet of your shipment, so that you can get
an idea on how much the move will cost. If there
is an item that you want to ship, but the item does
not appear on the inventory calculator, please tell
us the name of the item in the "Comments" box on
the inventory calculator form.
When we ship a Less than Container Load (LCL)
shipment, oftentimes we will place the items onto
a pallet. To calculate your actual cubic feet, we
measure L x W x H from the highest part to the widest
part. For an example, see the diagram below.
You would be charged for the entire "red" area
on the diagram above. This includes the space taken
up by the pallet(s) and any packing materials used.
Door to door service means we will pick up your
items at the origin address, pack the items if necessary,
load the items onto our truck, ship the goods, and
deliver them to your destination address.
For goods being shipping to Hawaii, we will get
your goods as close to your door as possible. If
you are shipping LCL, we will unload the goods into
your driveway or into your garage, depending on
road and street conditions. We will not deliver
the items into the house. If you are shipping FCL,
we will drop the container as close to your house
as possible. We will leave the container at your
house for a couple of days and you can unload the
container at your leisure.
In a few instances, driving and road conditions
are such that a truck cannot get to your house (a
one-lane or very winding road). In these circumstances,
we will get your goods as close to your door as
possible, taking into consideration safety issues.
You may need to rent a small truck to transport
the goods the rest of the way. We will do our best
to accommodate you in these situations. An additional
fee many apply.
If unloading into the various rooms is necessary,
we can arrange for this service as well.
This is a full service move from start to finish
with minimal requirements on your part.
We will load the goods at origin and transport
the goods to the destination port. You will be responsible
for collecting your goods at the destination port
and arranging delivery to the final destination
address.
We offer Full Container Load (FCL) shipments
from almost anywhere in the United States. Shipping
goods via a FCL is usually more expensive than shipping
LCL and most customers elect to ship their goods
via LCL. Please note we reserve the right to ship
your goods via LCL.
20 foot container. A 20 foot container will hold
up to approximately 1,100 cubic feet. The dimensions
are 19'4"L x 7'9"W x 7'10"H. Generally good for
a 2-3 bedroom house.
40 foot container. A 40 foot container will hold
up to approximately 2,300 cubic feet. The dimensions
are 39'6"L x 7'9"W x 7'10"H. Generally good for
a 3-4 bedroom house.
45 foot container. A 45 foot container will hold
up to approximately 3,000 cubic feet. The dimensions
are 44'6"L x 7'9"W x 7'10"H. Generally good for
a 4+ bedroom house.
If you want to get a rough estimate on how many
boxes you will need for your move, you can count
the number of cabinets you have. Multiply the width
by the length by the height of each cabinet. This
will give you the cubic feet of the cabinet. This
is important because boxes come in all different
shapes and sizes. If you have 5 cabinets that are
3 cubic feet each, you will need roughly 5 boxes
that measure 3 cubic feet each. If you
would like to purchase packing materials online
and have them shipped to your house prior to
your move, you may do so. Order Boxes Online!
Your shipment is automatically covered under
the basic coverage at 60 cents per pound per article.
There is no charge for this coverage. Liability
is limited for all items indicated as damaged or
missing at time of delivery. For an additional fee,
you can elect extra coverage. The extra coverage
will provide repair, replacement, or reimbursement
in the event of damage or loss. There is a $500
deductible for this extra coverage. The cost of
the extra coverage will be 2.5% of the declared
value of your shipment, with a minimum declared
value of $5,000.
LCL service is ideal for small shipments. Your
goods will be consolidated onto a container. These
shipments are smaller than an FCL shipment. Since
you will not be occupying an entire container, you
will share space on a container with other customers.
This saves you a lot of money because you are not
paying for an entire ocean container and thus not
paying to ship "air." Your goods are separated from
everyone else’s goods on the container so there
is no need to worry about "commingling" of the goods.
We reserve the right to consolidate your shipment.
This allows us to offer you and other customers
the best price possible.
If you selected a move originating from the "Door,"
we can load your goods onto the truck/container
for you. Our rates are based on the number of movers
and the hours it takes to load your goods.
If you selected a move originating from the "Door,"
we can provide packing labor. Our rates are based
on the number of movers and the hours it takes to
pack your goods.
We ship automobiles, boats, motorcycles, and
other bulky items to and from Hawaii.
The amount of time it will take to transport
your goods depends, in part, on the distance traveled.
A customer shipping goods from New York to Maui
will take longer to arrive at destination than a
customer shipping from San Francisco to Honolulu.
Generally speaking, on moves to or from Hawaii,
you must allow 10 to 21 days transit time within
the mainland and up to an additional 30 days for
ocean and transfers.
Shuttle trucks may be required at origin or destination
if access is limited and if a semi-truck would have
difficulty navigating the roads. An additional fee
will apply.
We can store your goods at one of our locations
for a small fee. When 1 month free storage
applies, the 1 month begins on the date of
pickup.
Terminal/port to door means you will deliver
the items to the nearest terminal. We will ship
the items for you and we will get your goods all
the way to your door.
For goods being shipped to Hawaii, we will get
your goods as close to your door as possible. If
you are shipping LCL, we will unload the goods into
your driveway or into your garage, depending on
road and street conditions. We will not deliver
the items into the house. If you are shipping FCL,
we will drop the container as close to your house
as possible. We will leave the container at your
house for a couple of days and you can unload the
container at your leisure.
If unloading into the various rooms is necessary,
we can arrange for this service as well.
For goods being shipping from Hawaii to the mainland,
we will unload the items and place them into the
various rooms at destination.
In a few instances, driving and road conditions
are such that a truck cannot get to your house (a
one-lane or very winding road). In these circumstances,
we will get your goods as close to your door as
possible, taking into consideration safety issues.
You may need to rent a small truck to transport
the goods the rest of the way. We will do our best
to accommodate you in these situations. An additional
fee may apply.
Terminal/port to port service means you will
drop off your goods at the nearest terminal at your
convenience. Your goods will then be shipped and
you, or your authorized agent, will be expected
to retrieve your goods when they arrive at the destination
port. This service is usually the least expensive
for you; however, it requires the most amount of
work on your part.
In order to reserve your container, we require
a deposit of 40% of the estimated move costs. Once
you place a deposit with us, the rate is good for
up to 6 months. If your move date changes, you can
always contact us toll free at (888) 659-2766. As
long as you contact us prior to 7 business days
before the scheduled move date, we will gladly reschedule
your move day or refund your deposit for no additional
fee.
Our rates are subject to availability, so it
is in your best interests to reserve your move as
soon as possible. This is especially true during
the summer months.
Your deposit is fully refundable if you decide
to cancel the move for any reason prior to 7 business
days before the move. If you cancel within 7 business
days of the move, a cancellation fee will apply.
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