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Please read and be aware of these Terms and Conditions.
Your request for our services constitutes your acceptance
of the following:
This website (www.wprhawaii.com) is a division
of West Point Relocation, Inc. (WPR). WPR is a broker
for shipments going to or from Hawaii. The
broker license number is MC 519021 and the
Freight Forwarder license number is FF 5862. We have negotiated
rates around the country with various companies
to offer you the best rates available.
California specials. We currently have a special
for moves originating in or around Los Angeles and
San Francisco. We have discounted our rates and
have included loading and packing labor at no extra
charge. Our movers have an adequate supply of packing
materials which can be purchased to secure and protect
your belongings. These special rates apply to Door
to Door moves within specific regions in or around
Los Angeles and San Francisco. Act fast, because
these rates will not last and are subject to change
without notice.
Your move is subject to confirmation prior to
7 days before the day of the move. If we cannot
reach you during this period, your move may be delayed.
Our rates are subject to change without notice.
Making a reservation by placing a deposit on a credit
card will lock-in your rate for up to 6 months.
We are not responsible for typographical errors
in our rates.
Rates Disclaimer: We are not responsible for
errors in rates. We reserve the right to cancel
a job with reasonable notice for such errors.
For FCL shipments being picked up at your door,
we may, in our sole discretion, send either a container
or a truck to your residence. If we send a truck,
we will be responsible for transferring your shipment
from the truck to a container. You will not be charged
for the transfer. We reserve the right to consolidate
your shipment into a larger container. For example,
if you are shipping enough goods to fill a 20’ container,
we may, in our sole discretion, place your goods
into a larger container with another customer.
For shipments going to the Door in Hawaii, we
will get your LCL or FCL as close to the destination
as possible. Please note that containers arrive
via a semi-truck. These vehicles are not able to
travel on extremely curvy or steep hills. We will
get your shipment as close as possible without jeopardizing
the safety of people or equipment. You should notify
us ahead of time if you anticipate any problems.
In some circumstances, we can arrange for a shuttle
truck for an additional fee. Unloading the items
into your house is generally not included in your
move. This service may be available on a case-by-case
basis for an additional fee. For LCL shipments,
we will get the items to your curbside, if possible.
For FCL shipments, we will get the container as
close as we can.
The amount of time it will take to transport
your goods depends, in part, on the distance traveled.
A customer shipping goods from New York to Maui
will take longer to arrive at destination than a
customer shipping from San Francisco to Honolulu.
Generally speaking, on moves to or from Hawaii,
you must allow 10 to 21 days transit time within
the mainland and up to an additional 30 days for
ocean and transfers. You can anticipate longer transit
times during our busiest season. Some delays are
not within our control, such as port delays, mechanical
or equipment breakdown, random inspections, forces
of nature or acts of God, riots, strikes, embargoes,
or wars. You may call us anytime on our toll free
number for an update on your shipment.
Your reservation
is based on the type of move specified in your
estimate. Unless specifically stated in your
estimate, your move is for a group container
(Less than Container Load). Once you reserve
your move based on a group container, you will
have up to 7 business days prior to your move
date to add and/or remove items from your
inventory list. We will then be able to adjust
your rate accordingly. For scheduling and
dispatching purposes, you will be unable to
switch from a group container to a full
container and vice versa within 7 business days
of the date of your move.
We make no warranties of any kind, and all warranties
are hereby disclaimed, including, but not limited
to, the warranty of merchantability and the warranty
of fitness for a particular purpose.
If you cancel more than 7 business days prior
to the scheduled move date by calling us at (888)
659-2766, you will receive a full refund of any
deposit paid.
If you cancel less than 7 business days prior
to the scheduled move date, you will be charged
our costs up to that point in preparing for your
shipment. This may include, but is not limited to,
container trucking charges and ocean transportation
cancellation charges. You will also be charged a
$250 cancellation fee.
In order to cancel, you can call us or
click here to submit a cancellation request.
Note, your cancellation will not be final until
you receive a confirmation from us.
When 1 month of free storage applies, the 1 month begins on the date of pickup. We reserve the right to store the goods at a location of our choosing, based in part on storage availability.
The United States Department of
Transportation has published two important
handouts discussing moves. They are
Ready to Move and
Rights and Responsibilities.
All shipments are covered under basic valuation policies. Additional coverage is available prior to pickup. There is no coverage for vehicles of any kind, including, but not limited to, motor vehicles, aircraft, and/or watercraft. Also, there is no coverage for special equipment of any kind.
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